Privacy policy

Our inquiry forms collect your name, email address and, if you choose to provide it, your phone number. We use these details to respond to your inquiry, provide quotes and communicate about bookings.

If you share additional information when communicating with us, we use it to assist with your request.

We do not request payment card details through our inquiry forms or accept payments through our website.

We use Google Ads conversion tracking to measure how our advertisements lead to actions such as submitting an inquiry.

Google may use cookies and similar technologies and process technical information, such as IP addresses, browser or device information and interactions with our ads or website, for advertising measurement.

If you use a Google Ads lead form, we receive the contact information you submit. Google also processes information under its Privacy Policy. You can manage cookies through your browser settings.

Submitting an inquiry does not automatically subscribe you to promotional emails. If we introduce promotional emails, we will obtain appropriate consent and provide an unsubscribe option. You may also email us to withdraw marketing consent.

We do not sell or rent your personal information. We may use service providers to operate our website, receive leads and manage communications. We limit sharing to what is needed for these purposes and take reasonable steps to protect information handled on our behalf.

Some providers may process information outside Canada, where it may be subject to local laws. We may also disclose information where required or permitted by law.

We retain personal information only as long as needed to handle inquiries and bookings, maintain necessary business records or meet legal requirements. We take reasonable measures to protect it and securely delete or anonymize it when it is no longer needed.

You may request access to, correction or deletion of your personal information, or withdraw consent, by contacting us. Requests are subject to applicable legal and recordkeeping requirements. We may need to verify your identity.

Ata Akyol is responsible for privacy inquiries at FreshLane Eats & Drinks.